Reporting to the Director, Credit Risk Management, the Senior Manager, Credit Administration is responsible for ensuring that all documentation relating to credit applications, letter of offer conditions are met prior to loans being disbursed and continued compliance thereafter with all conditions and documentation throughout the life of the credit. Additionally, they will also ensure that security documents are safely kept and are and remain perfected as required.


Securities Quality Assurance & Administration

  • Allocate branch work to all Credit Administration Officer and communicate any changes to the branches in a timely manner.
  • Oversee the preparation of Letter of Offer for the banks approved facilities and participate in ensuring the LOOs meet minimum quality and legal standards.
  • Ensure quality of credit documentation for all credit facilities in line with the approved credit application, credit policies and procedures, prudential guidelines and other relevant legislation.
  • Validate documentation requirements for various lending products as per Credit proposal and approval conditions and provide sign off for disbursement.
  • Coordinate liaison with external valuers and lawyers to facilitate timely and accurate valuation and charging of properties held or to be taken as security. Handle any exceptions arising from the process.
  • Monitor management of diaries and updating of securities renewable securities i.e. guarantees and indemnities, valuation reports, insurance policies, land rent & rates, set-offs.


  • Ensure safe custody of all securities documentation in the designated holding areas/strong rooms.
  • Ensure adherence to dual control system in accessing the securities vault and other holding areas.
  • Monitor movement of securities and authorize release of any securities after approval as per procedure.
  • Ensure regular review and reconciliation of securities documentation during facility annual and other reviews.

Compliance & Policy Implementation

  • Track annual review of facilities and other documentation requiring periodic review including insurance, land rates etc.
  • Ensure compliance with internal policies and procedures relating to lending and other areas that touch on day to day operations.
  • Coordinate all audit processes and respond to all audit issue to ensure the department achieves a satisfactory rating both in internal and external audits.

Customer Service

  • Respond to all queries relating to clearance of facilities for drawdown and perfection of securities.
  • Ensure prompt and precise response to customer queries via email and phone in line with set customer service standards.
  • Act as liaison between Branches and other Business Teams and Credit Administration Officer to ensure seamless flow of transactions.

Compliance & Policy Implementation

  • Ensure compliance with internal policies and procedures relating to lending and other areas that touch on day to day operations.
  • Actively participate in all audit processes and ensure the department achieves a satisfactory rating both in internal and external audits.
  • Champion enterprise risk management for credit department and ensure a good control environment is maintained.

Staff Management

  • Developing and discussing individual performance objectives and set targets for the team.
  • Continuous review of performance and offering feedback on a constant basis.
  • Develop staff technical capacity by training internally, on the job as well as organizing external training.
  • Ensure proper leave management and job rotation.


  • Approval of day to day credit administration transaction as per limits delegated from time to time.


  • Master’s degree preferred
  • University degree with minimum of Second-Class Honors, Upper Division


  • 5 years’ experience in advances securities, lending, credit administration, debt management or any other area that involves critical use of analytical skills.


  • Knowledge in legislation relating to perfection of securities and requirements by regulating bodies
  • Knowledge of Loan Documentation is the most important component of this role, so a deep understanding of facility letters and security documents as well as security documents is mandatory.
  • Sold Excel skills
  • Knowledge of the Bank’s credit policies and procedures
  • Excellent planning and organizing skills to manage workload and assignment of tasks to team members ensuring excellent service and TAT are met.


  • Professional Banking qualification (ACIB) or Credit Administration


How to apply:

Soft copy applications only

· Indicate the position in the subject bar

· Application to be sent to: