To oversee the customer onboarding functions to ensure full compliance to Account Onboarding policies and procedures, CBK Prudential guidelines, OFAC.
  1. Approving of account opening documents/Re-Activation/ Reinstatement
  • To ensure all account opening are executed as per the existing policies
  • Daily vetting and supervision of accounts, ensuring that Account Opening Forms are fully compliant
  • Ensuring KYC processes are followed to ensure fraud and operational losses do not occur through fraudulent account opening process
  • Support the AML-KYC function at Account opening to ensure that the Bank is not at risk of money laundering activities or at risk of being non-compliant to its AML-KYC Policies, the CBK Prudential Guidelines, POTA ACT and the POCAMLA Act
  • Ensure operational risk controls i.e. policies and procedures, audit report findings, dormant accounts and management of overdrawn accounts
  • In charge of data integrity
  1. Tools Management
  • Ensuring tools are ordered for new and existing customers (timely)
  • Revenue assurance: Continuously analyzing revenue streams i.e. chequebook charges, debit card, credit card
  • Blocking/restricting of accounts channels as per instructions
  • Management of customer statement
  • Oversee distribution of tools to branches on a timely manner
  1. Reports
  • Preparing of KYC/Dormant/tools reports (monthly)
  1. Actioning on instruction from various bodies
  • To ensure action on instructions from KRA, Kenya Police, Courts, CBK etc from time to time
  • Facilitate internal and external audits
    • These decisions are made in consultation with the Head of shared services
    • Decision making is guided by clearing policies and procedures and CBK Prudential guidelines
    • Carry out continuous improvement initiatives within unit
    • Audit and controls champion for Customer Onboarding UnitThe job holder will be responsible for decisions relating to any discrepancies on account opening form e.g. where the account is in KYC and requires to be lifted or honoured. In cases where incoming funds have an invalid account and an alternative has been provided by the branch or relationship manager
    • Any KYC related issues
Bachelor’s degree in a business course

At least 5 year in Banking with working knowledge of the Prudential Guidelines, AML Policies, KYC, OFAC


  • Excellent interpersonal and communication skills
  • Computer literate (Ms Word, Ms Excel and Windows)
  • Understanding of the KBA rules and standards
  • Good organizational and leadership skills
  • Understanding of Prudential guidelines on KYC and AML
  • Records Management
  • Analytical and keen to details


Diploma in Banking – AKIB will be an added advantage

How to apply:

Please apply via the application form below